Support Software Applications English and / or Spanish (2-5 years experience in travel industry)

Job responsibilities

  • Is responsible for providing support in English and / or Spanish to clients and users
  • Receives, analyzes, solves and reports problems reported by customers
  • Communicate with clients by email, telephone, online communication systems (chat, Skype),
  • Identifies, solves, reports problems regarding the use of products
  • Creates the interface between the technical teams and customers (travel agencies)
  • Install and uninstall some Windows applications
  • Updates the management database with all relevant information
  • Excellent Communication and interpersonal skills
  • Multitasking skills
  • Attention to details
  • JSON/XML/API experience is strongly preferred

Job requirements

  • Minimum average education
  • Proficiency in English and / or Spanish at an advanced level
  • Knowledge of HTML, CMS, WordPress is an advantage
  • Excellent time management skills and task prioritization
  • Ability to work independently and as part of a team
  • Superior communication and presentation skills in a professional manner
  • Ability to analyze and make decisions in its area of competence and responsibility
  • Solution oriented person

Work program

Monday - Friday:
  • 09:00 - 18:00 RO/ESP (one hour lunch break)
  • 11:00 - 20:00 UK (one hour lunch break)

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