Support Specialist (1-3 years experience)

Job requirements

• High School degree (at least)
• English language (written/spoken) at advanced level
• Other foreign language (represents and advantage)
• Excellent operating skills in Word, Excel
• Editing skills in HTML, CMS, WordPress (represents and advantage)
• Excellent abilities to work independently as well as a part of a team
• Excellent time management skills and abilities to prioritize the allocated tasks and responsibilities
• Excellent communication skills (written/ spoken) in a professional manner
• Fast learner and able to easily adapt to change
• Is competent and able to analyze situations and make decisions within his/her area of competence and responsibility

Responsibilities

• Support activity for customers and users
• Receives, analyses, solves and/or reports issues indicated by the customers
• Communicates with the customers on email, phone, online tools (chat, skype) in order to identify and solve/ report problems on products’ utilization
• Interface between technical teams and customers (travel agencies)
• Performs installations and uninstallations of certain Windows applications
• Updates internal database with all relevant information