Support Software Applications English and / or Spanish (2-5 years experience in travel industry)

Job responsibilities

• Is responsible for providing support in English and / or Spanish to clients and users
• Receives, analyzes, solves and reports problems reported by customers
• Communicate with clients by email, telephone, online communication systems (chat, Skype),
• Identifies, solves, reports problems regarding the use of products
• Creates the interface between the technical teams and customers (travel agencies)
• Install and uninstall some Windows applications
• Updates the management database with all relevant information
• Excellent Communication and interpersonal skills
• Multitasking skills
• Attention to details
• JSON/XML/API experience is strongly preferred

Job requirements

• Minimum average education
• Proficiency in English and / or Spanish at an advanced level
• Knowledge of HTML, CMS, WordPress is an advantage
• Excellent time management skills and task prioritization
• Ability to work independently and as part of a team
• Superior communication and presentation skills in a professional manner
• Ability to analyze and make decisions in its area of competence and responsibility
• Solution oriented person

Work program

Monday - Friday:

• 09:00 - 18:00 RO/ESP (one hour lunch break)
• 11:00 - 20:00 UK (one hour lunch break)